Reservations and housekeeping connected
Hotel PMS and front desk
Hotel PMS for bookings, arrivals and everyday operations.
Zotel is a hotel property management system (PMS) that brings reservations, guest records, check-in, check-out and room status into one place. It connects front-desk work with housekeeping, channel management and direct bookings.
AI-assisted guest detail capture
Mobile access and guest follow-up workflows
Daily hotel operations
One reservation record through the guest’s stay.
A PMS handles what happens inside the hotel. Zotel links that operational view with the booking channels that bring guests in, so reception can work from the reservation rather than a separate list.
Core capabilities
Reservation calendar
See stays by room and date, add bookings and update reservations when a guest’s plans change.
Check-in and check-out
Open the guest’s booking, manage the arrival or departure and review the stay’s payment details.
Room readiness
Coordinate room status with housekeeping so reception knows which rooms are ready for arriving guests.
Staff access
Use permissions to control which actions staff can perform while keeping booking information in one system.
Who this suits
Independent hotels bringing reservations and reception together
Properties coordinating front desk and housekeeping
Owners who need access from a phone
AI assistance and guest automations
Less retyping. Fewer routine guest follow-ups.
Prepare guest details before arrival and automate routine messages, with staff reviewing AI-extracted information.
AI-assisted guest detail capture
Smart Upload uses AI to extract guest details from an identity document and pre-fill the guest form. Staff review and edit the extracted details before submitting.
Guest self check-in
Guests submit their details through a web check-in link before arrival, reducing data entry at reception. Included in Elite.
Confirmations, payments and review requests
Essential includes WhatsApp booking confirmations; Elite adds payment-request and review-request automations. These follow configured triggers, with messaging availability and charges depending on setup.
Guest CRM
Use Guest CRM alongside booking records to handle guest requests and repeat visits. Included in Elite.
Your questions
Hotel PMS and front desk: common questions
How does AI help with guest check-in?
Smart Upload uses AI to extract details from a guest’s identity document and pre-fill the guest form. Staff review and edit those details before submitting. Elite also includes web self check-in, so guests can provide details before arrival.
Can reception see whether a room is ready without checking a separate housekeeping list?
Zotel’s PMS includes housekeeping status alongside hotel operations, so the team can track room readiness in the same system. Authorized staff update statuses such as dirty, cleaning, cleaned and inspected. Staff remain responsible for those updates and the decision to release a room.
Which guest tasks can Zotel automate?
Essential includes WhatsApp booking confirmations. Elite adds payment-request and review-request automations. These use configured triggers; they are separate from AI document extraction. Availability, activation and messaging charges depend on the property’s setup.
Is a PMS the same as a channel manager?
No. The PMS manages the stay inside the hotel; the channel manager exchanges rates, availability and reservations with connected booking channels. Zotel provides both as part of its connected hotel platform.
Explore Zotel’s channel managerCan I manage the hotel from my phone?
Zotel provides a mobile-friendly owner portal for viewing hotel operations. The information and actions available depend on the user’s permissions.
